The partnership, effective from April 5, offers customers a seamless, end-to-end experience across the combined network of both airlines.
With this partnership, customers will be able to book mixed-itineraries on a single ticket across both the airlines. They also receive their boarding passes for all the sectors booked on a single ticket at the start of their journeys and travel hassle-free as their luggage gets checked-in through to their final destinations.
Vinod Kannan, Chief Executive Officer, Vistara, said: “This partnership brings together two leading airlines in India to offer greater convenience and enhanced connectivity to customers traveling across our joint network. This is reflective of our deep-rooted commitment to offering our customers the finest and the most convenient way to fly across the world. We are delighted to further strengthen our relationship with Air India and connecting our customers to new destinations in their wide network.”
Campbell Wilson, CEO & MD, Air India, said:“We are pleased at our interline partnership with Vistara, which will provide greater connectivity and convenience to our joint customers travelling within and outside of India on both our expanding route networks. Our common commitment to excellence in safety and customer service lies at the forefront of this partnership. We look forward to serving Vistara’s customers with additional travel choices to Air India destinations across the Americas, Europe, Far East, Australia, and the Middle East.”
The airline already has an interline cooperation with Air India for irregular operations (IROPs) enabling both airlines to offer alternative first available options to their customers on each other’s flights in order to minimise inconvenience in case of any operational disruptions. Additionally, Vistara has interline through check-in agreements with 43 other airlines, of which it has Codeshare with Air Canada, British Airways, Japan Airlines, Lufthansa, Singapore Airlines, Swiss and United Airlines.
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