In 2022, Better.com merged with SPAC Aurora Acquisition Corp. The combined entity is called Better Home & Finance Holding Company. The company recently made its public debut Thursday on Nasdaq Capital Market. On the occasion, Garg spoke to TechCrunch. He answered a number of questions including that infamous Zoom call.
What Vishal Garg said
While answering a question on how he has worked to rebuild trust within, and outside, the company, Garg replied. “A lot of leadership training. I think I was very mission-centric, customer centric, and really, really focused on what it took to drive growth. And I think I’ve learned now that in order for our customers to be delighted, our teammates also have to feel delight. So I’ve worked really, really hard to change the way that I show up to the team every day, and to be more empathetic and to treat them with the same level of kindness that I showed our customers.”
“And then the second thing is we’ve continued to innovate on our mission, which is to make homeownership more affordable and more accessible, and ultimately the 1,000 people that are at Better.com today are driven not just by me but really by our mission, which is to make homeownership more affordable and more accessible,” he added.
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